Our delivery time is usually 5 to 8 working days.

If it's been more than 8 working days and your parcel hasn’t arrived, please email us at support@zoes-boutique.co.uk. We’ll look into it right away and get back to you as soon as possible.

Check your inbox or spam folder to see if you’ve received an email from support@zoes-boutique.co.uk with a tracking number from Parcelapp.

If so, you can click on the number. This will automatically open a webpage where you can view the status of your order.

If not, click HERE and enter your order number (e.g. #0000) along with the email address you used to place the order.

To return an item, simply contact our customer service at support@zoes-boutique.co.uk. Please include your name, order number (e.g. #0000) as shown in your confirmation email, and the reason for your return.

We will then provide the return address and confirm the return shipment. Once approved, you can return the item to us using the shipping method of your choice.

Returns are at your own expense. Costs vary depending on the courier. We recommend checking your local courier’s website for the most accurate pricing.

You’ve got 100 days to return your items from the day you receive them. Just make sure:

• The return period hasn't expired.
• The item is in its original packaging with all labels still attached.
• The product hasn’t been used or worn.

You can pay safely using credit/debit cards, Apple Pay, Google Pay, and more – all fully secured with SSL encryption.

This shouldn’t happen. Please send an email with your full name and email address to support@zoes-boutique.co.uk and we’ll assist you as soon as possible.

Would you like to cancel your order for a specific reason? Please email support@zoes-boutique.co.uk as soon as possible. Include your name, order number (e.g. #0000) as listed in your confirmation email, and if possible, the reason for cancellation.